Versand

Thank you for shopping with A Borderz. This policy explains our order processing, shipping charges, delivery estimates, tracking, and international shipping terms.

Order processing

Orders are normally processed within 2–3 business days, excluding weekends and public holidays.

Processing might take longer during periods of high demand, promotions, or public holidays. We’ll contact you using the email address provided with your order if there is a significant delay.

Please review your delivery address carefully before completing your order. If you need to correct an address, contact hello@americanborderz.com as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Shipping charges

Available shipping options and charges are displayed during checkout before payment. Any available free-shipping offers and their conditions will also be shown at checkout.

Any delivery estimate shown at checkout begins after the order has been processed and dispatched.

Estimated delivery time

Standard delivery normally takes approximately 7–15 business days after dispatch.

Delivery times are estimates rather than guarantees. Customs processing, carrier delays, severe weather, public holidays, incorrect addresses, and other circumstances outside our control can affect delivery.

Order tracking

When your order ships, we’ll send a shipping confirmation email containing the available tracking information.

Tracking information can take up to 72 hours to become active after the shipment has been collected by the carrier.

Customs, duties, and import taxes

International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

If duties or import taxes are collected during checkout, they will be displayed as part of the order total. If they are not collected during checkout, the customer may be required to pay them directly to the carrier or relevant customs authority before or upon delivery.

A Borderz does not control these charges or the time required for customs clearance. Customers are responsible for any customs duties, import taxes, or related charges that were not collected during checkout.

Customs processing might delay delivery beyond our estimated delivery timeframe. Customers are responsible for providing accurate delivery and contact information so the carrier or customs authority can contact them if necessary.

Damaged or incorrect orders

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact hello@americanborderz.com as soon as possible.

Include your order number and clear photographs of the item and packaging so we can review the issue. Keep the item and all original packaging until we provide further instructions.

Lost or delayed shipments

If tracking shows no movement for an extended period or indicates that the package was delivered but you cannot find it:

Check the delivery address on your order.
Look around the delivery location and ask other household members.
Check with neighbours or building management.
Contact the carrier using your tracking number.

If you still cannot locate the package, email hello@americanborderz.com with your order number and tracking details. We’ll review the shipment and help determine the next step.

Contact us

For questions about shipping or delivery, contact:

hello@americanborderz.com