Politique de remboursement
We accept return requests within 30 days after your order is delivered.
To be eligible for a return, the item must be unused, unworn, and in the same condition in which you received it, with its original packaging and any included accessories. You’ll also need your receipt or proof of purchase.
To request a return, email hello@americanborderz.com with your order number, the item you want to return, and the reason for the return. Please wait for return instructions before sending anything back. Items returned without prior approval might not be accepted.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible at hello@americanborderz.com. Include your order number and clear photographs so we can review the issue and make it right.
Items that cannot be returned
For hygiene, safety, or legal reasons, we cannot accept returns of:
- Used or opened pet-care and grooming products
- Perishable goods, including pet food and treats
- Personalized or custom-made products
- Gift cards
- Items marked as final sale
Please contact us before ordering if you are unsure whether an item can be returned.
Refunds
We’ll notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method. Your bank or card provider might require additional time to process and post the refund.
Original shipping charges are not refundable unless the item was damaged, defective, or incorrect.
Return shipping
Customers are responsible for return-shipping costs unless the item was damaged, defective, or incorrect. We recommend using a tracked shipping service, as we cannot guarantee receipt of returns sent without tracking.
Exchanges
The quickest way to receive a different item is to return the original item and place a new order after the return has been approved.
Contact
For return or refund questions, contact hello@americanborderz.com.